Abbott Point of Care

i-STAT Customer Support

Our dedicated team includes both clinical and technical professionals, such as laboratory medical technologists, nurses, respiratory therapists, and network technology specialists.

Product Ordering & Service Agreement Questions:

Our Customer Service Department offers a knowledgeable staff that can provide up-to-the-minute answers to your questions, and is backed by the assurance of Abbott Point of Care. If you have a question about an order or service agreement, please contact us in one of the following ways:

By Phone:

  • Questions about US Orders or Invoices: 1-800-366-8020, Option 2
  • Questions about US Service Agreements: 1-800-366-8020, Option 4
  • International customers: 1-609-454-9000

By Email:

If you would like to contact us by email, please provide as much information as possible so that we can best serve you.

Please note:

  • We cannot provide answers to personal, medically related questions; for these you should contact your physician
  • Typical response time is 5-7 business days

Have other questions? Contact Us

Technical Support Questions:

When you need help with i-STAT System software, hardware, or other technical questions related to our products, the Abbott Point of Care Technical Support team can be of assistance. Our team of experts—with both clinical and technical expertise—has years of experience and proven success in supporting the i-STAT System® at thousands of facilities, both large and small.

If you have a product complaint, please contact Technical Support by phone using the numbers listed below or by email using the Contact Us page.

Access our technical support team, 24 hours a day, 7 days a week:

By phone:

  • US Hospital-based customers: 800-366-8020, Option 1
  • All other US customers: 1-800-284-0702, Option 1
  • International customers: 1-609-454-9000

By Email:

Please go to the Contact Us page.

WEEE Directive:

The EC Directive 2202/96/EC on Waste Electrical and Electronic Equipment (WEEE) that mandates the producers' responsibility to register, report, and recycle the WEEE has been in effect since 13 August, 2005. The transposition state of the directive to the national legislation within the European Union varies. Please check with the local authority for the current transposition status for an individual Member State.

Because it falls into the category of Medical Devices producer, Abbott Point of Care Inc. recognizes the importance of environmental protection and actively takes responsibility for minimizing the environmental impact caused by our products. To discharge this responsibility, an appropriate plan has been implemented to collect, treat, and recycle the WEEE that may be generated by our products.

Information for the Professional User:

To dispose of i-STAT electronic or electrical equipment, please contact your local Abbott Affiliates for instructions.